Last Updated: February 26, 2026

1. Introduction

Marin Top Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://marintopcleaning.com), engage our cleaning services, or opt in to receive communications from us, including SMS/text messages.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide: When you use our contact form, request a quote, or opt in to receive communications from us, we may collect the following information:

Full name

Email address

Phone number (including mobile number for SMS communications)

Company or business name

Message content and service details

2.2 Information Collected Automatically: When you visit our website, we automatically collect certain technical information, including:

IP address

Browser type and version

Device type and operating system

Pages visited and time spent on each page

Referring website or source

Geographic location (general, not precise)

3. SMS/Text Messaging Opt-In and Privacy

When you provide your mobile phone number and opt in to receive SMS/text messages from Marin Top Cleaning, the following privacy practices apply:

3.1 SMS Opt-In Data: Your phone number and SMS opt-in consent are collected when you submit your information through our website contact form, text us directly, or provide verbal consent during a phone call. This information is used solely to send you text messages related to our cleaning services, including appointment confirmations, scheduling updates, quote responses, service follow-ups, and promotional offers (if you have opted in to marketing messages).

3.2 No Sharing of Mobile Information: We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes. Your mobile information will only be shared with our CRM platform provider (GoHighLevel/LeadConnector) as necessary to deliver SMS messages on our behalf, and will not be used by them for any independent purpose.

3.3 Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message, emailing [email protected], or calling us directly. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you opt in again.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. The following technologies are used on our website:

Google Analytics: We use Google Analytics to understand how visitors interact with our website, including pages visited, time on site, and traffic sources. Google Analytics uses cookies to collect anonymized data. For more information, visit Google’s Privacy Policy.

Facebook Pixel (Meta): We use the Facebook Pixel to measure the effectiveness of our advertising campaigns, deliver targeted ads, and understand user behavior on our website. This technology may collect data about your browsing activity. For more information, visit Meta’s Privacy Policy.

Google Ads: We use Google Ads conversion tracking to measure the performance of our advertising campaigns and to deliver relevant ads. For more information, visit Google’s Ads Privacy Policy.

Essential Cookies: These cookies are necessary for the basic functionality of our website and cannot be disabled.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide quotes for our services.

To communicate with you about scheduling, services, and updates via email, phone, or SMS.

To send appointment confirmations, reminders, and service follow-ups via text message.

To send promotional offers and discounts via SMS (only with your opt-in consent).

To improve our website and user experience.

To analyze website traffic and usage patterns.

To measure the effectiveness of our advertising campaigns.

To comply with legal obligations.

6. Third-Party Service Providers

We share your information with the following third-party service providers who assist us in operating our business:

GoHighLevel / LeadConnector — Our website platform and customer relationship management (CRM) system. Your contact form submissions, communications, and SMS messages are processed through this platform. Your mobile information shared with GoHighLevel/LeadConnector is used solely for delivering messages on our behalf.

Google (Analytics and Ads) — Used for website analytics and advertising performance tracking.

Meta / Facebook — Used for advertising and remarketing through the Facebook Pixel.

These third-party providers have their own privacy policies governing their use of your data. We encourage you to review their policies.

7. Data Sharing and Selling

Marin Top Cleaning does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not sell, share, or disclose your mobile phone number or SMS opt-in data to third parties or affiliates for their own promotional use. We only share your information with the service providers described above, as necessary to operate our business and deliver our services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and client records are retained for the duration of our business relationship and a reasonable period thereafter. SMS opt-in records are retained until you opt out or request deletion.

9. Your Privacy Rights

9.1 California Residents (CCPA): If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know — You may request information about the categories and specific pieces of personal information we have collected about you.

Right to Delete — You may request that we delete your personal information, subject to certain exceptions.

Right to Opt-Out — You may opt out of the sale of your personal information. Note: We do not sell personal information.

Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

9.2 European Visitors (GDPR): If you are located in the European Economic Area (EEA), you may have the following rights under the General Data Protection Regulation (GDPR):

Right of Access — You may request a copy of your personal data.

Right to Rectification — You may request correction of inaccurate personal data.

Right to Erasure — You may request deletion of your personal data.

Right to Restrict Processing — You may request that we limit how we use your data.

Right to Data Portability — You may request your data in a portable format.

Right to Object — You may object to the processing of your personal data.

10. How to Exercise Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from an individual under 18, we will promptly delete that information. If you believe someone under 18 has provided us with personal information, please contact us immediately.

12. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals. However, you can manage your tracking preferences through your browser settings and the cookie management options described above.

14. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: San Rafael, California

Hours: Monday – Saturday, 6:00 AM – 8:00 PM

Website: https://marintopcleaning.com